TERMS & CONDITIONS
Customer Policy
Thank you for choosing The Weddings Sisters for your rental needs. In order to provide the
best service possible, we have implemented a customer policy. The following guidelines,
terms and conditions will assist you with the rental process. We appreciate your business
and look forward to making your event a success.
Reserving Rental Items
A signed order confirmation, with a 50% non-refundable deposit is required to reserve rental
items.
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All rental items and services are subject to availability.
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Customer must be 19 years of age to sign order confirmation.
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Items must be paid in full (1) week prior to the event.
Payment:
The Wedding Sisters requires orders to be finalized and paid in full 5 business days prior to delivery or pickup. Orders placed within 5 business days are based on availability and final. Paid in full orders are final and cannot be changed.
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The Wedding Sisters accepts Visa, MasterCard, Discover, American Express, Check or Cash.
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There is a 3% service charge on any credit card payment processed for $5,000.00 or more.
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There is a $35.00 fee to refund and process a different credit card than originally provided.
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There is a $35.00 fee for returned checks.
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The Wedding Sisters requires a valid credit card on file.
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Customer authorizes The Wedding Sisters to charge the cost of missing, lost, not returned or damaged items, additional labor, cleaning fees, and/or past due invoices to customer’s credit card.
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Prices are non-negotiable and subject to change without notice. The Weddings Sisters will honor pricing on all reserved orders if price and policy changes occur.
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BY PLACING YOUR DEPOSIT YOU ARE AGREEING TO ALL TERMS AND CONDITIONS.
Rental Period
Rental period for regular pricing is Thursday to Monday. Rental use outside of this period is charged as an extended rental at $25/day before the Thursday prior to the event (Early Pickup) and $50/day after the Monday after the event (late return).
Missing/Damaged Items
Customer name on account is responsible for rental items from the time of office pickup or delivery, to the time of office return or retrieval by The Wedding Sisters. Items that are lost, stolen, damaged, or not returned within 5 days will be charged full current retail price (plus shipping and labor if applicable) to replace. Alterations are prohibited to all rental items. Customer will be charged full current retail price for any alteration made (plus shipping and labor if applicable).
Cancellation
Orders can not be cancelled as we have reserved the items for the ordering customer. The deposit required to reserve items is non-refundable. This includes cancellations due to COVID-19.
**Full price will be charged if rental items**
Weather
Customer assumes the risk of weather for rental orders. All rental items, including the delivery cartons, containers, and boxes, must be protected from the elements at all times. Customer is responsible for any cost associated with damages (including replacement)
and/or additional cleaning that occurs from the elements.
Dye Lot and Linen Sizing
The Wedding Sisters is not responsible for color variations due to dye lot differences. Please note our "round" cloths are designer cloths being in a square shape. These cloths are designed to cover the legs of the table yet be lap length where the guest sits. These cloths range from 90x90 to 85x85 which ever our linen company supplies us that week. The Wedding Sisters strives for perection however, our cloths are at the mercy of our linen company. We will ALWAYS send extra with orders in case there are imperfections in the tablecloths. We do not give refunds or discounts for unused tablecloths.
Cleaning Fee
Rental items must be returned in the same condition they went out. A cleaning fee will be assessed to any rental item that comes back dirty and/or wet. Rental items should not be covered or marked with an unclean substance such as, but not limited to: sand, dirt, mud, grass, clear or colored liquid, tar or tarlike substance, wax, paint, markers, pens, or any other substance that is unclean. Generally, The Wedding Sisters cleaning fee is charged at $35 per hour per employee needed to prepare rental items for rent. Specifically, the following cleaning fee will apply for tables and chairs: $10.00 per table, $3 per chair. Vases and dinnerware are $3/ per non clean item.
Unused Items
There are no refunds or discounts for unused rental items.
Office Hours and Regular Delivery Hours
Please visit our website for office hours. Regular Delivery Hours are Monday through Thursday 10:00 AM to 4:00 PM, and subject to availability.
Delivery
A rate per mile will be charged to the customer for delivery. This includes the miles to and from the event location. Setup and tear down is available for an additional fee and must be scheduled before delivery or retrieval.
Site Preparation
If The Wedding Sisters is to deliver any rental items, customer agrees to have the delivery site clean and ready for the delivery and installation or dismantling and retrieval. Customer agrees to pay applicable charges for any delay incurred, or additional labor performed by The Wedding Sisters resulting from customer’s failure to have delivery and retrieval site prepared. The Wedding Sisters employees are not allowed to move any items that The Wedding Sisters does not own.
The Wedding Sisters Retrieval/Returned Items
Certain rented items, such as tables, chairs, linens, flatware and glassware, will be delivered in crates, cartons or boxes, stacked, bagged, racked and/or strapped (collectively, “Packaged”). Customer agrees that, upon retrieval/return to The Wedding Sisters, all rented items will be similarly packed, using the same packaging materials as those in which the rented items were delivered/given to you. If the rented items are not properly packaged upon retrieval/return to The Wedding Sisters, customer agrees to pay a reasonable charge for re-packaging (including without limitation, necessary employee time spent completing such re-packaging). Dishes should be washed and replaced in their original containers with plastic liners provided by The Wedding Sisters. Linens and hangers should be placed in nylon bags provided by The Wedding Sisters, refuse free and dry to prevent staining and mildew (do not laundering). Ties, Chair Ties, and Table Runners must be returned untied. There will be a fee of $.50 per item that is returned tied. Linen bags, hangers, and containers should not be discarded. There is a $15 charge for any linen bag or part of a box missing and/or damaged. Additional charges will also apply for any hanger or table clip not returned. Replacement cost of hangers are $1.25 each. Tables and chairs should be folded/stacked and ready for pickup. All items should be gathered in a single location as specified for pickup. Items not meeting these conditions are subject to additional charges at the rate of $35 per hour/per person ($35 minimum per person). If rental items are not available for pick up as scheduled, additional retrieval and extended rental fees will be charged.
Office Pick up and Office Return (OPU and ORT)
Customers may pick up and return rental items at our Kearney warehouse. Restrictions apply to certain rental products that cannot be picked up by customers. Rental items must be protected from the elements at all times. (Please review Cleaning Fee section of this Customer Rental Policy). Customers may not use open trailers to pick up or return rental items. Customer must have a vehicle that is enclosed to pick up any rental items. Example for larger items such as tables and chairs would be a cargo van or box truck. Generally, pickup trucks are not acceptable. This policy is in place so customers can safely transport rental items. Customer vehicles must be reasonably clean before loading rental items. An extended rental fee will be charged to all items that are not returned as scheduled. The Wedding Sisters is not responsible for any damage associated with loading and unloading rental products in and out of customer vehicles.